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Support
Contact contact@primeart.io and put “PixAgain” in the subject. Please include the device, app version, approximate time and request/order identifier if available.
Generation or saving problem
Check your connection and the existing request before starting another generation. A confirmed failed request returns its allowance. A displayed wait is an estimate. Keep the original photo; the app is not a backup service. Do not send a private photo or full payment information in the first support message.
Purchases and cancellation
Use Restore purchases while connected to your original PixAgain account and the Apple/Google account that made the purchase. Cancel weekly subscriptions in that store’s subscription settings. Uninstalling or deleting the PixAgain account does not cancel a subscription. Mini is a one-time, non-renewing pack of three standard-quality photos, without expiry or video allowance.
Privacy or deletion request
Choose Settings → Delete account to revoke account access and request deletion of its server data. Save anything you need first and cancel store subscriptions separately. You can also email contact@primeart.io with “PixAgain deletion” and a request/account reference; do not email your recovery code, passwords or full payment details. We will verify control and explain any lawful retention exception. The Privacy Notice distinguishes active media, purchase anti-replay records, backups and provider copies.
Report content or a rights issue
Describe the alleged violation and identify the relevant result without unnecessarily redistributing unlawful material. Explain your rights or connection to the affected person where relevant. We will review safety, copyright and privacy concerns and take proportionate action.
Notifications and reviews
Notifications can be disabled in device settings. A review request is optional. Neither decision changes your purchased allowance or your access to support.